Design leadership + design ops

When design becomes the bottleneck (direction, team, process, quality, collaboration), we step in to create clarity and momentum.

Product direction & innovation

• Product direction facilitation (align leaders on what to build next, why, and for whom)
• Innovation explorations (generate and pressure-test concepts, then converge on a direction)
• Strategy-to-execution translation (turn goals into a shippable plan with milestones)

Design process & delivery

• Design practice setup (intake, prioritization, review cadence, decision-making)
• EPD collaboration model (working agreements, handoff standards, design QA loop)
• Quality bar definition (principles, heuristics, UX scorecards, accessibility baseline)

Org, scaling, & team effectiveness

• Org and role clarity (simplify ownership, reduce decision drag, clarify interfaces)
• Scaling support (hiring plan, interview loops, onboarding, growth plan)
• Leveling and performance (career ladders, expectations, feedback cadence, calibration)

Retention & culture

• Retention diagnosis (identify friction points, clarify expectations, improve team health)
• Manager coaching (support designers, unblock, grow seniors, improve clarity)